International Operations - P2P

Join our Big Fiat team at Binance and help create a state-of-the-art onboarding platform for our customers. Our team, which includes P2P and Fiat, is dedicated to revolutionizing global transactions and financial management. We're committed to making crypto accessible for everyone. Be part of a dynamic team driving the future of digital payments and fintech.

Responsibilities

• Monitor daily P2P platform performance across Africa, including liquidity, order success rates, disputes, and user behavior.
• Identify operational bottlenecks and propose data-driven solutions to improve platform efficiency and user experience.
• Coordinate with risk and compliance teams to ensure safe marketplace operations and adherence to local regulatory requirements.
• Execute operational workflows such as merchant vetting, transaction monitoring, quality review, and policy enforcement.
• Analyze P2P market trends, pricing dynamics, payment methods, and competitive landscape across African markets.
• Support merchant ecosystem development: onboarding, performance tracking, incentive programs, and quality improvements.
• Ensure balanced liquidity across key fiat pairs and payment channels for multiple African countries.
• Build dashboards, reports, and performance metrics to track African P2P market conditions and internal KPIs.
• Monitor key indicators such as spread competitiveness, completion rate, cancellations, and fraud patterns.
• Provide periodic business insights to internal teams, contributing to strategy and roadmap decisions.
• Work closely with the product team to communicate regional needs, test new P2P features, and support local rollout.
• Partner with marketing and community teams on regional campaigns, payment method expansion, and user education.
• Collaborate with customer support and dispute resolution teams to ensure efficient handling of user cases.
• Oversee, manage, and grow local merchant community groups (Telegram, WhatsApp, Binance Chat, etc.) to maintain a healthy, active, and engaged ecosystem of P2P merchants.
• Serve as the primary liaison between Binance and the merchant community—addressing inquiries, clarifying policies, and ensuring accurate information flow.
• Drive merchant engagement initiatives, including announcements, education content, product updates, best-practice sharing, and periodic Q&A sessions.
• Monitor group sentiment, feedback, and market trends to surface meaningful insights for internal teams (Product, Risk, Compliance, CS).