Dispatcher

Company: JSP Home Services (a Sila Services Company)
Location: Kingston, NY
Job Type: Full-time
Schedule:

• Friday, Monday and Tuesday: 9:30 AM to 6 PM
• Saturday and Sunday: 7:30 AM to 4 PM

Responsibilities and Duties:

• Daily scheduling of field service technicians.
• Direct interaction with customers in need of service.
• Answer in-bound calls.
• Make outbound calls to schedule service and solicit customers for future business.
• Review service reports to ensure proper billing and field procedures.
• Sort and classify service reports for entry into accounting software.
• Maintain customer database.
• Provide BEST IN CLASS customer service.

Qualifications and Skills:

• 3+ years of Successful Dispatch Experience.
• 5+ years of Successful Customer Service Experience.
• HVAC experience is a plus.
• 4-year college degree is a plus.
• Desire to achieve goals, both personal and professional.
• Hard work ethic and willingness to work long hours (including nights and weekends as needed).
• Strong team mentality.
• Experience in a customer service role where the phrase “customer first” was practiced daily.

Compensation: $18.00 - $24.00 per hour

Benefits:

• 401(k) with Company Match
• High-quality, Affordable Medical, Dental, and Vision Insurance
• Health Savings Account with company contributions
• Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
• Paid Holidays
• Paid Time Off (PTO)
• Parental Leave
• Tuition reimbursement
• Special deals/Discounts on a variety of services and entertainment
• Family & friends discounts on services
• Yearly Performance Reviews

Application Link: Apply for this job