Customer Service Representative

A reputable home service company that services Kingston, NY and a 25 mile radius around our office, is searching for experienced Customer Service Representatives to work as the primary liaison between our customers and our field staff and sales professionals. Their mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.

Responsibilities:

• Maintaining high level of productivity.
• Managing incoming calls and customer service inquiries.
• Generating sales leads that develop into new customers.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer issues.
• Obtaining product knowledge so that you can answer questions.
• Processing orders, forms, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communication with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.

Ideal Candidate:

• Ability to work Monday through Friday.
• Excellent communication, organizational, and interpersonal skills.
• Ability to stay calm when customers are stressed or upset.
• Encouraging and motivating personality.
• A polished and professional demeanor.
• Self-motivation and discipline.
• An ambitious and competitive nature.
• Highly evolved customer service skills.
• A working knowledge of Microsoft office and computer savvy competence.

Benefits:

• Competitive hourly wage ($18 - $24 per hour).
• Medical, Dental, and Life Insurance.
• Monthly bonuses/commissions.
• Special bonuses throughout the year.
• 401(k) with company match.
• Comprehensive, paid training.
• On-going training and mentorship.
• Free access to Fitness Center.

Requirements:

• Minimum of 3 years of professional customer service experience.
• Availability to work Monday through Friday from 7:30am to 6:00pm. Weekends would be 7:30am – 4:30pm.
• EOE F/M/V/D

Job Type: Full-time Shift: 8 hour shift Weekly day range: Monday to Friday, Weekends as needed Work setting: In-person Experience: Call center: 3 years (Required)