Customer Service Representative

Company: John Nugent & Sons
Location: Sterling, VA
Job Type: Full-time
Responsibilities:

• Professionally answering incoming service calls
• Resolving customer issues in a prompt and courteous manner.
• Maintain customer satisfaction
• Adjust Technicians schedules as needed
• Dispatch service technicians according to the schedule

Experience Required:

• 3-5 years customer service phone experience with a HVAC, Electrical or Plumbing Service Company
• Geographical knowledge of service area or map reading skill
• Great Phone Etiquette
• Proficiency in Microsoft Word, Excel, PowerPoint & Outlook
• Excellent interpersonal skills with the ability to interact with all types of customers
• Outstanding communication and customer satisfaction skills
• Good Computer/Typing/Data Entry Skills

Schedule Requirements:

• Approximately 40 hrs/week that may include some evenings and Saturdays.
• Periodic overtime may be required.
• Regular, timely, and predictable adherence to assigned work schedule is an essential function of the job.

Benefits:

• Great pay, Paid Holidays, Vacation & Health and Dental Insurance, life insurance, 401K

Compensation: $20.00 - $25.00 per hour
Expected hours: 40 per week